Booking 101
The money mechanics behind every cruise booking
Booking 101 turns the parts of a booking that intimidate new agents — cabins, deposits, rate codes, refunds — into a clear, repeatable system you can use on any call, for any line.
Who it's for
Built for new cruise agents who need to quote confidently in their first weeks: what each cabin type is, where to put a guest, when money is due, and what a rate code actually buys. It's practical working knowledge — not a formal certification.
What's included
Cabin categories & location
Inside to suites, and why where the cabin sits on the ship matters as much as what type it is.
Deposits & courtesy holds
What holds a booking, what is refundable, and how to explain the money timeline without surprises.
Final payment concepts
When the balance is due and what happens if a guest cancels or a fare is non-refundable.
Fare & rate-code basics
Why the same cabin can have several prices, and what each rate code includes and restricts.
Retail vs. net pricing
The difference that affects what you quote and what the guest actually pays.
Getting to the ship & accessibility
Airports, transfers, special-needs considerations, and when to call the cruise line.
Inside this feature
A sample of what each feature covers.
Booking 101 is practical agent knowledge, not a certification. Line-specific numbers live on each cruise line's profile.
Free while you wait
Cruise Learning Hub is an independent reference resource. Cruise-line policies and procedures change frequently, so important information should always be confirmed with the applicable supplier.
Premium access is currently closed.