Travelmarvel
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What to say on a call
Best for
- 1Gratuities on board, airport transfers on the first and last day and included guided excursions are part of the river cruise package
- 2Wine, beer and soft drinks with onboard lunches and dinners on Europe river cruises, plus complimentary Wi-Fi
- 3Places can be held for up to seven days without a deposit
Payments & cancellations
Final payment
Per cruise line100 days before departure
The balance is due 100 days before departure unless a special offer says otherwise. Bookings made less than 100 days before departure must be paid in full at booking.
Applies to: US bookings (US Terms & Conditions); the Egypt & Jordan section gives the same 100 days.
Deposit
Per cruise line$500 pp, due within 7 days of booking confirmation ($1,000 pp non-refundable for Egypt & Jordan)
A $500 per person security deposit, per holiday package, is due within seven days of booking confirmation. Egypt & Jordan packages (Nile cruises) need a $1,000 per person non-refundable deposit. Deposit requirements may vary on special offers. All fares and charges are in USD. Travelmarvel also lets guests hold a place for up to seven days without a deposit.
Applies to: US bookings (US Terms & Conditions). Egypt & Jordan: $1,000 pp.
Cancellation penalties
Per cruise line100+ days: loss of deposit; 99-61 days: 50%; 60 days or less: 100% (Egypt & Jordan: 99-60 days 50%, 59 days or less 100%)
Per-person fees for Europe river cruises: 100 days or more before departure, loss of deposit; 99-61 days, 50% of the holiday package price; 60 days or less, 100%. Once the holiday has started, 100% is charged. Supplier and airline fees are extra; Travelmarvel charges $50 pp to cancel ticketed air and may charge $70 pp for changes after documents are issued. Egypt & Jordan (Nile) packages: 100+ days, loss of deposit; 99-60 days, 50%; 59 days or less, 100%.
Applies to: Europe holiday packages (US Terms, Europe section). Vietnam & Cambodia (Mekong) and Australia (Murray River) sections show the same 100 / 99-61 / 60-day scale; Egypt & Jordan uses 100 / 99-60 / 59 days.
What's included on board
Prices are approximate, per person per day unless noted. Always confirm the current price with the cruise line.
- Guests per ship
- MS Estrela: no more than 120 guests; PS Emmylou: 16 guests; Chobe Princess: up to 20 guests; RV Lotus: 54 cabins; Travelmarvel Sirius: 62 cabinsPer cruise line
- Gratuities
- Included (land portion, shore excursions and on board river cruises)Per cruise line
- Beer & wine
- Included with lunch and dinner on board (Europe: wine, beer and soft drinks; Nile: two glasses of local wine, beer, soft drink or juice); Sources differ on which Europe cruisesPer cruise line
- Premium drinks
- Extra charge (drinks outside lunch and dinner are not included unless the itinerary says so)Per cruise line
- Wi-Fi
- Included (complimentary Wi-Fi on Europe river cruises and on the Mekong)Per cruise line
- Dining
- Included (full onboard dining; meals as stated in the itinerary)Per cruise line
- Premium dining
- No extra-charge specialty restaurant published; Polaris, Capella, Vega and Rigel have Constellations Restaurant, True North Lounge and McGeary's BarPer cruise line
- Included tours
- Included (guided sightseeing and Insider Experiences)Per cruise line
- Extra tours
- Available at extra cost (Enhance Your Journey experiences)Per cruise line
- Transfers
- Included (airport transfers on the first and last day)Per cruise line
- Air program
- Available (not included unless stated)Per cruise line
- Pre/post land tours
- Available (extension packages before or after the cruise)Per cruise line
Accessibility & special needs
- How to tell the cruise line
- Guests with a disability or medical condition needing assistance must tell Travelmarvel at booking about anything affecting their health, mobility or fitness, and report later changes before departure. Travelmarvel sends a Health, Fitness & Mobility Questionnaire to complete at booking if guests mention any issues. Per cruise line
- Wheelchairs & scooters
- Guests who need help (pushing a wheelchair, dressing, walking) must travel with a companion who can give it; Travelmarvel staff cannot help with boarding, walking or dining. Guests must manage ramps, which may have steep steps at low water, and stairs between decks (some ships have no elevators). Coaches have no wheelchair ramps and cannot carry wheelchairs or walkers; cabin doors and bathrooms may be too narrow for standard wheelchairs. Per cruise line
- Blind / low vision, deaf / hard of hearing
- Only the Australia terms (which cover Murray River trips) address this: guests who cannot hear emergency alarms unaided must travel with a companion who can help. Nothing is published for Europe, Mekong or Nile cruises. Per cruise line
- Service animals
- Not published
- Medical equipment & pregnancy
- Travelmarvel does not employ medical staff on its tours or ships; guests needing care are referred to local medical services at their own cost. Per cruise line
Not on the line's site (or not confirmed yet): guests of size. Ask the cruise line's accessibility team.
Never promise an accommodation. Send the request to the line and let them confirm. How to handle these calls → Premium
Loyalty program
Traveller ClubPer cruise line
- 1Silver — 1 trip of 7+ days
- 2Gold — 2-3 trips of 7+ days
- 3Platinum — 4-5 trips of 7+ days
- 4Diamond — 6 or more trips of 7+ days
Guests may say
“Traveller Club”, “Travelmarvel Traveller Club”
Eligible trips with the other APT Travel Group brands, APT and Botanica World Discoveries, count toward Traveller Club tiers (benefits cannot be redeemed on Botanica trips), and the $100 Welcome Home and Friends & Family vouchers can be used on Travelmarvel, APT or Botanica World Discoveries (Australian site). No Travelmarvel page says Travelmarvel trips count toward APT Club.
Military & veterans
We couldn't confirm a military rate on this line's official site. Don't promise one. If a guest asks, check with the line.
How military rates work → PremiumAirport transfers
Travelmarvel includes airport transfers on the first and last day of the holiday package, or with pre- and post-tour hotel nights booked through Travelmarvel. Unused transfers are not refunded, cannot be re-routed, and guests who miss them travel at their own expense.
Which ports: Designated transfers only; Egypt tours end at Cairo Airport with no departure transfer. See the US Terms.
What's offered changes by port and sailing. Check before you quote a price.
Good to know
Hold a place without a deposit
Per cruise lineGuests can hold a place on a tour or cruise for up to seven days without paying a deposit, by calling Travelmarvel or online.
No children under 12
Per cruise lineChildren under 12 are not permitted on Europe, Vietnam & Cambodia or Egypt & Jordan tours and cruises; under-18s must share a room with an adult.
Sun deck closures in Europe
Per cruise lineIn locks, under low bridges or in bad weather the main sun deck must close; Travelmarvel says closures average 4-6 days per 15-day cruise. The lower Sky Deck on Polaris, Vega and Capella stays open.
Bicycles
Per cruise lineOnboard bicycles are available on Europe river cruises for free time ashore, but bicycles are not provided on Douro cruises.
Card surcharges
Per cruise lineTravelmarvel adds a 1%-3% surcharge (by card) to the tour price when paying by credit card, and 0.5% for debit cards.
Egyptologist guides on the Nile
Per cruise lineOn Nile cruises aboard Travelmarvel Sirius, qualified Egyptologists serve as Tour Directors. Going inside the Pyramids costs extra.
No medical staff on board
Per cruise lineTravelmarvel does not employ medical staff on its tours or ships; guests pay for any local medical care.
Fleet
- Ships
- 11 river vessels listed: Travelmarvel Polaris, Capella, Vega and Rigel (Rhine, Main, Danube), MS Estrela (Douro), MS Van Gogh (Rhône), RV Lotus (Mekong), Travelmarvel Sirius (Nile), Victoria Sabrina (Yangtze), PS Emmylou (Murray River) and the Chobe Princess houseboat (Chobe River)Per cruise line
- Newest ship
- Travelmarvel Sirius (Nile), relaunched after a complete refurbishment in 2026Per cruise line
- Ship classes
- Contemporary River Ships (Travelmarvel Polaris, Capella, Vega, Rigel)
Where they sail
Last full review: 6 Nov 2026·Last updated: 6 Nov 2026
A full review is when we re-check every fact on this page.
"Last updated" is the most recent check or change to any single fact.
Something wrong or missing?
"Per cruise line" = confirmed on the line's own site.
"Unofficial tip" = from an experienced travel professional; helpful, but not confirmed by the cruise line.